• Does my device need to be NFC enabled to pair the sensor?

<aside> 💡 Yes! 💯 It is absolutely essential that your phone is NFC enabled. If not, you will not be able to pair the sensor with your phone.

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• What's the best time to put on the sensor?

<aside> 💡 We've noticed that installing the sensor in a fasted state (for 4 hours or more, or soon as you rise in the morning 🌞) improves the baseline accuracy of the sensor.

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• I have successfully set up the getting started process, but no data is available on the Ultrahuman App.

<aside> 💡 Your glucose sensor takes 60 minutes to warm up after activation. Glucose data starts being recorded after warm-up. You will receive a notification on the Ultrahuman app after your sensor is warmed up.

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• Can I fly with the sensor? Will there be any issues at security?

<aside> 💡 You can fly with the sensor without a worry! It doesn’t get detected during security check and isn’t a problem at all ✈️ If you’re carrying the sensor in your luggage, be sure to carry it in your checked in baggage!

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• Is there a needle in the sensor? Does a needle stay in my skin?

<aside> 💡 Not really 😊 The CGM applicator comes with a hollow needle that is used to make a tiny incision in your skin (it doesn’t hurt more than an ant bite! 🐜), after which a thread-like filament is safely placed and remains under your skin for the period you have the sensor on. Once it’s on you’re free to exercise and move. You probably won’t even feel it’s there.

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• Does it hurt while putting on the sensor?

<aside> 💡 Not more than an ant bite. 🐜 It's quite normal to feel some discomfort during the first day or so, as you are getting used to the sensor.

If you feel pain or discomfort, contact the Ultrahuman team through our in-app chat service. We can help you decide if you need to remove the sensor altogether and re-apply a fresh one.

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• How long does the sensor take to calibrate?

<aside> 💡 Your sensor might take 24 hours to calibrate and will typically become more accurate the longer you wear it. Some sensors might take 2 or more days to calibrate. So, in the beginning, it's better to pay attention to the glucose spikes and valleys (i.e., your glucose trend) instead of the absolute numbers. 〰️

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• Do I need to keep NFC and Bluetooth ON at all times?

<aside> 💡 Yes, NFC needs to be switched on if you’re an Android user. ✅  If you’re on iOS, the NFC is already enabled. Bluetooth need not be switched on in this case.

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• How often does the sensor need to be scanned?